eBay is so well known and most buyers have a certain comfort level with making eBay purchases. When placing a listing bid with an unknown seller they look at several different factors. Today we will discuss The Return Policy.
Towards the end of the page where you are setting up each listing , is the return policy section. eBay now makes it mandatory to fill in this section. Your policy shows up rather predominantly on each of your listings.
You can opt for accepting No Returns. This may be the best for you when selling something like Bathing Suits, which can not be resold after someone else wears it. Or an expensive product that may be used for a special occasion, like an expensive TV that is returned right after the Super Bowl!
Generally more and more listings accept some form of returns. This gives buyers a sense of security. You may specify how long the buyer has to return this item, if you give a cash refund or just an exchange or replacement. You also need to specify if the buyer pays for the return shipping charges. Some discretion is necessary in the case that a genuinely defective or incorrect product was sent out.
A buyer always has the option of opening up a case with eBay or Paypal. More often than not both eBay and Paypal will take the side of the buyer. Safeguards are set up to protect you from buyers who are just trying to take advantage of you. eBay will always suggest a buyer try to work out a solution directly with the seller first.
No comments:
Post a Comment